Black and white illustration of a crescent moon with a shooting star descending a curved line. Crescent moon symbolizing the C and shooting star symbolizing the j, initials of Chandni Janachandran. Chandni means moonlight in Hindi.

Hey, I’m Chandni

pronounced as (chaan-the-knee)

I'm a Product Designer with 11 years of design experience, including 6+ years in digital product — specialising in commerce, omnichannel and AI-powered customer journeys. I turn complex systems into simple, intuitive experiences for users and businesses.

Let’s connect

Scaling Fulfilment Services Across ESW Retailers

As retailers continue to blend digital and physical commerce, store networks are becoming strategic fulfilment hubs rather than solely points of sale. This project focused on scaling omnichannel capabilities including Return to Store (RTS), Ship to Store (STS), and Ship From Store (SFS) from a successful Nike implementation to ESW's wider retailer portfolio.

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Transforming the Post Purchase Experience

The Shopper Portal transformed support from a fragmented, channel-based experience into a single, intelligent destination that answers all order related questions in one place.

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Designing the Next Gen Shopping Experience

As shopping evolves from search-led experiences to AI powered and socially driven discovery, this project explores how consumers are embracing new ways to shop through platforms like Agentic Commerce and TikTok Shop.

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A group of eight people smiling and posing together at ESW Product Tech Collective event
ESW CEO lighting the first diva for Diwali, symbolizing the victory of good over the evil and light over the darkness during office Diwali party

Designing for team wellbeing & belonging

Product design team ReWild Wicklow volunteering activity
Attending Unicef Christmas event with ESW colleagues

What it’s like to work with me

  • A close-up black and white portrait of Caroline Whyte

    "Chandni has always been a pleasure to work with. She is reliable and quick with providing designs and thoughts on design direction. When she has needed any further input, she reaches out immediately. These are important qualities in a UX designer in order to keep things moving and for us in Product to not have to chase is invaluable. She takes ownership, this is very very valuable."

    Caroline Whyte, Product Manager (Trade Compliance, Tax and Finance)

  • A close-up black and white portrait of David Hogan

    “Chandni facilitated discussions that helped us clarify ambiguous requirements and identify edge cases early on. Her communication, both visual and verbal kept engineering, product, and delivery services aligned, while her responsiveness made iteration efficient. The solution we arrived at was both pragmatic, scalable and user-friendly, and her involvement materially improved the quality and speed of decision-making.”

    David Hogan, Product Manager (Platform Core, Security and Devops)

  • A close-up black and white portrait of Gaurav Ramtri

    "One of the standout contributions Chandni made was conducting a thorough competitor analysis on the user-management space. Her insights helped us benchmark industry standards, identify gaps, and refine our design approach to better meet user expectations. She also worked exceptionally well within our cross-functional team, ensuring alignment between design, development and product goals."

    Gaurav Ramtri, Product Owner (Light Touch Integration and Shopify Integration)